Announcing Virtual Visits: Telehealth Built Into Unified
Secure video consultations, screen sharing, and messaging—all integrated into the Unified platform you already use.
Telehealth, Without the Hassle
For the past two years, we’ve heard the same request from practices across the country: “We need telehealth, but we don’t want another system to manage.” We listened. Today, I’m excited to announce Virtual Visits—a complete telehealth solution built directly into Unified.
The pandemic accelerated what was already inevitable. Patients expect convenient care options, and practices need efficient ways to deliver them. But the solutions available have created more problems than they’ve solved. Separate logins. Disconnected records. Billing headaches. Workflows that don’t match how you actually practice.
Virtual Visits changes that. It’s not a bolt-on. It’s not a third-party integration. It’s telehealth that works the way Unified works—seamlessly, securely, and without the friction.
What’s Included
Video Consultations
Crystal-clear HD video visits with your patients, accessible from any device. Start a call directly from your patient’s chart with one click.
Screen Sharing
Review images, lab results, and treatment plans together in real-time. Share your screen during consultations so patients see exactly what you’re discussing.
Secure Messaging
HIPAA-compliant messaging for follow-up questions, appointment reminders, and care coordination. Communicate with patients and colleagues without leaving the platform.
No Extra Software
Everything runs inside Unified. No separate apps to download, no additional credentials to manage, no surprise charges. If you have Unified, you have Virtual Visits.
Why We Built This
Modern patients have modern expectations. They schedule dinner reservations from their phones, have groceries delivered to their doors, and video call their families across time zones. They expect the same convenience from their healthcare providers.
Yet most telehealth solutions treat video visits as an afterthought—something bolted onto existing systems with duct tape and hope. The result is friction at every step. Separate portals for patients to navigate. Disconnected documentation that requires manual entry. Billing workflows that create more work instead of less.
We built Virtual Visits because we believe telehealth should be invisible. Not invisible to patients, but invisible to your workflow. When you click a patient’s name, you should be able to see them—whether they’re in your waiting room or at their kitchen table. When the visit ends, the documentation should flow into their chart automatically. When you bill, the codes should be ready. That’s what integration actually means.
HIPAA-Compliant by Default
Security isn’t an add-on with Virtual Visits. Every video call is encrypted end-to-end. Every message is protected. Every action creates an audit trail. And because Virtual Visits is part of Unified, it’s covered under your existing Business Associate Agreement. No new paperwork, no additional compliance headaches.
Getting Started
Virtual Visits is available now for all Unified customers. To enable it for your practice:
- Contact your account manager
- Complete a brief training session (about 30 minutes)
- Start seeing patients virtually
We’ve also created a library of patient-facing resources—email templates, FAQ documents, and quick-start guides—to help you introduce virtual care to your patients.
Questions about Virtual Visits? Contact us or reach out to your account manager.
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